Uncontested Investing Podcast - September 2, 2025
In this episode of Uncontested Investing, we continue our “Building Out Your Team” series by diving into one of the most crucial roles for any investor: the property manager. We explore why property managers are the boots on the ground and the true extension of the investor, and how hiring the wrong one can derail your portfolio quickly. From maximizing cash flow and tenant retention to protecting your long-term property value, the right property manager can make or break your strategy.
This episode covers the qualities to look for, the red flags to avoid, the questions you need to ask during the interview process, and how to structure a long-term relationship that sets both you and your property manager up for success.
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Episode Highlights 00:00 Introduction 01:01 The real role of a property manager in your real estate business 02:13 Tenant Relationships: Why personal touches lead to renewals 03:45 Qualities of a good property manager: Transparency, proactivity, responsiveness 05:50 How reputation and local experience will translate into attracting tenants 07:35 Systems and processes: tenant screening, maintenance, rent collection 08:45 Legal knowledge and fluency in local ordinances 10:47 Key interview questions when finding a property manager 12:56 The importance of the relationships built with your tenants 13:26 Handling maintenance requests and emergencies 14:34 Tenant screening: credit, background checks, and criminal history 15:51 Fees, services, and ensuring fairness in contracts 16:56 How references can help you find the right property manager 19:16 Red flags: vague answers, poor communication, no written agreements 21:02 Excessive maintenance markups and lack of online presence 23:31 Vendor relationships, likability, and tenant interactions 26:02 Tips for investors: trial periods, evaluation, local vs. national property managers 29:10 Long-term relationships: clear expectations, bonus incentives, and accountability 33:39 Communication, escalation procedures, and long-term success strategies |
Quotables “The property manager is an extension of you as an investor. They handle what you can’t, so you can focus on growth.” “Transparency is non-negotiable. If they’re closed off in the first meeting, that’s a red flag.” “Don’t just hand your property over and forget it. Set expectations, review reports, and stay engaged.” Links Website: RCN Capital https://www.rcncapital.com/podcast Website: REI INK https://rei-ink.com/ |